Refund Policy

Return and Refund Policy

At Rose Pearl Beauty, we do not accept returns. Here’s why and how we ensure your satisfaction:

Important Reminder:

• No refunds during sales: Items purchased during a sale or promotional period are non-refundable. However, you may be eligible for an exchange if the product is damaged or defective.
• No order cancellations during sales: Orders placed during a sale or promotional period cannot be canceled under any circumstances.
• Unboxing video required: Please record a video while receiving your parcel and opening it.
  • Ensure the video shows the seal intact before unboxing and continues until the parcel is fully opened.
  • If the seal is broken upon delivery, do not accept the parcel and inform us immediately.
  • Claims without an unboxing video will not be entertained as per our policy.

Return Shipping Costs

• Customers are responsible for return shipping fees.
• Retain proof of postage for tracking purposes, as we are not liable for lost returns.

Refund Process

• Once your return is received and inspected, we will notify you via email.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Sale items and promotional purchases are final sales and cannot be returned, refunded, or canceled.

Damaged or Defective Products

• If your product arrives damaged or defective, email us at support@rosepearlbeauty.in within 48 hours of delivery.
• Include clear photos of the product and packaging.
• We’ll arrange a replacement or exchange, but refunds will not be processed for sale items.

For further assistance, reach out to us at support@rosepearlbeauty.in. We are here to ensure your experience with Rose Pearl Beauty is nothing short of exceptional!